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- Bill Utter Ford is expanding and enhancing its remote experiences offerings to make complimentary Pickup & Delivery and Mobile Service appointments available to all Bill Utter Ford Service customers
- Increasing access to remote experiences is fueled by positive sentiment, and customer demand for more personalized service options
“Customers who’ve experienced Pickup & Delivery and Mobile Service love the convenience and flexibility,” said Todd Rabourn, North America Regional CX Director. “This program increases the access customers have to remote service options, so whether you’re due for an oil change or need to resolve a recall, it’s easier to have your vehicle serviced with less disruption to your life, and the activities and people you care about.”
The expanded program provides dealers with additional support to offer the complimentary remote services.
“We’ve been working with multiple teams at Bill Utter Ford to offer our customers more ways to personalize vehicle service,” said Tim Hovik, National Dealer Council Chairperson. “By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us.”
Participating dealers have the ability to set their own service and mileage limits for each type of remote experience.